- November 19, 2021
- Posted by: Info Tech
Job Title: System /IT Support Engineer
Reporting Line: Head of Information Technology
Location: Lekki, Lagos
About the role:
We seek a hands-on and results-driven System/IT Support Engineer to join our tech engineering team in delivering and maintaining efficient infrastructure, network and software systems and solutions that meets company’s culture, business and project requirements.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Research and identify solutions to software and hardware issues and provide first-hand support.
- Track computer system issues through to resolution, within agreed time limits.
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Ability to work effectively with team members (infrastructure, network, software, and business solutions) towards meeting company and client objectives
- Provide prompt and accurate feedback to unit Head and Team Lead
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all technical issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with all staff to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports.
Required Skills and Competencies
- 1- 2years prior experience in Information Technology, Computer Science or relevant field
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Manage and monitor website infrastructure performance
- Create and update website page
- Hands-on experience with Windows/Linux/Mac OS environments
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal.
How to Apply
Interested and qualified candidates should fill this form: Application for System/IT Support Engineer